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General

WebsiteAlive and GDPR

What is the GDPR? On May 25th 2018, the General Data Protection Regulation (GDPR) will come into effect. The aim is to protect the personal data of all EU citizens. Whatever the location of your business, if you store Personally Identifiable Information (PII) of EU citizens, or if your marketing campaigns target …

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General

Disconnected Operator Accounts in Google Chrome Browser

Recently, a Google Chrome update which may cause some AliveChat browser users to disconnect after some time. This is related to Google Chrome putting inactive tabs to “sleep” in order to save system resources. If you are encountering this issue, here are some solutions: Solution #1: Download our Desktop App …

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General

This Week’s Events

3/7/18 7:00 PM CST Update This week, we’ve encountered a few related service interruptions which has caused much inconvenience to our customers like you. The root cause was due to a node of our database (read replica) within our datacenter at Amazon, which started to produce issues on Monday, 2PM …

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General

January 2018 Updates

To start off 2018, we’d like to announce some exciting new developments here at WebsiteAlive. Mobile Chat App Update for iPhone and Android It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App …

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General

Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here. Accept Chats On The Go Works internationally …

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General

Mobile Chat Now Through SMS

Accepting chat requests on mobile phone has never been easier. No app to download – works on any phone with SMS and a mobile browser (US/Canada only). Log into Operator Console To set up, log into your Operator Console. Go to your Settings (top right), then click on ‘Mobile Access’. …

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Updates

Microsoft Dynamics Integration

  AliveChat Now Integrates with Microsoft Dynamics CRM! *Microsoft Dynamics CRM 365 only   Agents can now: – Search your Microsoft Dynamics CRM during a chat session to see if that person already exists. – Create a new Lead or Account from right within the Operator Console. The chat session …

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Press Releases

WebsiteAlive Clients Winning Streak Continues with the San Francisco Giants Sweeping the 2012 World Series

“You can’t have a successful team without fans. The Giants know the best way to connect with their online fans is with Alive Chat™,” commented Adam J. Stass, Partner and CEO of WebsiteAlive, a leader in Live Chat, Click-to-Call and online communications and its award-winning, industry-leading Alive Chat™ and AliveDial™ …

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Alive Blog

WebsiteAlive and AliveChat Expand To Washington, DC with New Tysons Corner, Virginia Office

HOUSTON—July 25, 2012—To keep up with the demand for its award-winning, industry-leading AliveChat and AliveDial solutions, WebsiteAlive, a leader in Live Chat, Click-to-Call and online communications, announced today another expansion with the opening of its Tysons Corner, Virginia satellite office. This new office, headed by industry veteran Paul Glancy, will …

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