Reporting Beta is Now Live!

We’ve been working hard over the last few months and have redesigned our reports from the ground up to bring you a much better way of getting the data that you need.


“Heartbleed” OpenSSL Vulnerability Fixed on WebsiteAlive

On Monday this week, security researchers released details of a security vulnerability in the OpenSSL protocol which potentially allows an attacker to access information from a client or server’s memory (CVE-2014-0160: http://www.openssl.org/news/vulnerabilities.html). The vulnerability has been fixed in OpenSSL v1.0.1g.


10 Best Practices For Live Chat

According to a 2013 article by Forrester Research, published in Forbes magazine, annual online retail sales in the United States are quickly closing in on the $300-billion-per-year mark. The 2013 figure was expected to top the previous year’s by 13%. Not only that, but more than 400,000 people in the …

Industry Guides

How To Turn Live Chats Into Sales

Live chat is simple to explain and simple to use. But have you thought about all the different ways you can deploy it to increase sales on your website? When your sales organization uses chat to its maximum potential, site visitors turn into customers and customers turn into product evangelists.

Case Studies

No Exceptions! Why eCommerce Sites Should Always Offer Live Chat

  Repeat after us: there’s no e-commerce without live chat!

Press Releases

We’re Growing Again!

We have expanded into a new location in Houston’s vibrant technology corridor due to the growth that is fueled by our award-winning live chat and click-to-call solutions, AliveChat and AliveDial. Check out our new digs!


Why Click-to-Call is a Crucial Ingredient in e-Commerce Strategy

If you read our blog regularly, you understand why you absolutely can’t do e-commerce without live chat. When you’re trying to make your customers happy and encourage them to buy your products, communication is key. Whatever way they want to reach you, it should be available and easy to use. …


Turning Around Customer Complaints

No one likes customer complaints. Ultimately, though, every company has to face complaints head-on in order to stay in business.

Press Releases

New Client Announcement: LA Clippers

It’s a new era for the Los Angeles Clippers—in more ways than one. On August 12, Steve Ballmer, former CEO of Microsoft, officially became the NBA team’s owner, bringing his presence and enthusiasm to the franchise. And on the heels of this historic change, the Clippers have also become WebsiteAlive …