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Disconnected Operator Accounts in Google Chrome Browser

Recently, a Google Chrome update which may cause some AliveChat browser users to disconnect after some time. This is related to Google Chrome putting inactive tabs to “sleep” in order to save system resources. If you are encountering this issue, here are some solutions: Solution #1: Download our Desktop App …

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This Week’s Events

3/7/18 7:00 PM CST Update This week, we’ve encountered a few related service interruptions which has caused much inconvenience to our customers like you. The root cause was due to a node of our database (read replica) within our datacenter at Amazon, which started to produce issues on Monday, 2PM …

General

January 2018 Updates

To start off 2018, we’d like to announce some exciting new developments here at WebsiteAlive. Mobile Chat App Update for iPhone and Android It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App …

General

Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here. Accept Chats On The Go Works internationally …

General

Mobile Chat Now Through SMS

Accepting chat requests on mobile phone has never been easier. No app to download – works on any phone with SMS and a mobile browser (US/Canada only). Log into Operator Console To set up, log into your Operator Console. Go to your Settings (top right), then click on ‘Mobile Access’. …

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