January 2018 Updates

To start off 2018, we’d like to announce some exciting new developments here at WebsiteAlive.

Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here.

Salesforce Enterprise CRM Integration

Sync chats with your Salesforce CRM to create new Leads and Accounts right within an AliveChat session. Read more here.

2-Way Business Class SMS/Text Messaging Now Available

We’ve partnered with Alive5, a 2-way, business-class text messaging service. Now, you can not only accept chats from web chat visitors with AliveChat, but also communicate with customers via SMS/Text Messaging. Read more here.

 

Questions? Want to see a demo? Ask us anytime at sales@websitealive.com, or call or text us at 1-888-696-4513.

General
Solution: Disconnected Operator Accounts in Google Chrome Browser

Recently, a Google Chrome update which may cause some AliveChat browser users to disconnect after some time. This is related to Google Chrome putting inactive tabs to “sleep” in order to save system resources. If you are encountering this issue, here are some solutions: To keep using Google Chrome Browser: …

General
Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here. Accept Chats On The Go Works internationally …

General
Mobile Chat Now Through SMS

Accepting chat requests on mobile phone has never been easier. No app to download – works on any phone with SMS and a mobile browser (US/Canada only). Log into Operator Console To set up, log into your Operator Console. Go to your Settings (top right), then click on ‘Mobile Access’. …

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