January 2018 Updates

To start off 2018, we’d like to announce some exciting new developments here at WebsiteAlive.

Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here.

Salesforce Enterprise CRM Integration

Sync chats with your Salesforce CRM to create new Leads and Accounts right within an AliveChat session. Read more here.

2-Way Business Class SMS/Text Messaging Now Available

We’ve partnered with Alive5, a 2-way, business-class text messaging service. Now, you can not only accept chats from web chat visitors with AliveChat, but also communicate with customers via SMS/Text Messaging. Read more here.

 

Questions? Want to see a demo? Ask us anytime at sales@websitealive.com, or call or text us at 1-888-696-4513.

General
WebsiteAlive and GDPR

What is the GDPR? On May 25th 2018, the General Data Protection Regulation (GDPR) will come into effect. The aim is to protect the personal data of all EU citizens. Whatever the location of your business, if you store Personally Identifiable Information (PII) of EU citizens, or if your marketing campaigns target …

General
Disconnected Operator Accounts in Google Chrome Browser

Recently, a Google Chrome update which may cause some AliveChat browser users to disconnect after some time. This is related to Google Chrome putting inactive tabs to “sleep” in order to save system resources. If you are encountering this issue, here are some solutions: Solution #1: Download our Desktop App …

General
This Week’s Events

3/7/18 7:00 PM CST Update This week, we’ve encountered a few related service interruptions which has caused much inconvenience to our customers like you. The root cause was due to a node of our database (read replica) within our datacenter at Amazon, which started to produce issues on Monday, 2PM …

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