Mobile Chat App Update for iPhone and Android

It’s finally here! We’ve partnered with Alive5, a new digital communications platform for SMS/Text Messaging, and integrated AliveChat into their new mobile app for iOS (Apple App Store) and Android (Google Play). Read more about this new integration and how it works here.

Accept Chats On The Go

Works internationally via Push Notifications, no longer relying on SMS/Text Messaging (which was restricted to US/Canada). Download the App and log into AliveChat app without the need to set up an Alive5 account. SMS/Text Messaging for Push Notifications can still be enabled together with the Mobile App.

Answer Multiple Chats at a Time

Instantly view a queue of chats in real time and accept incoming chats. Previously you could only accept 1 chat at a time, but the latest update allows you to chat with multiple customers at once.

Canned Answers (Hotkeys) and Voice Command – Respond Without Typing

Easily search and send canned answers set up from your AliveChat Hotkeys configuration. Even use voice command (Siri/Google Assistant) on your phone to write messages without typing!

Add SMS/Text Messaging Channel to Your Support & Sales Team

Business class SMS is now here and opening up brand new engagement channels for your customers to communicate with your team. Works especially well on mobile environments when a chat session may be disconnected. Read more about this new integration and how it works here.

Questions? Ask us anytime at, or call or text us at 1-888-696-4513.


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Disconnected Operator Accounts in Google Chrome Browser

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This Week’s Events

3/7/18 7:00 PM CST Update This week, we’ve encountered a few related service interruptions which has caused much inconvenience to our customers like you. The root cause was due to a node of our database (read replica) within our datacenter at Amazon, which started to produce issues on Monday, 2PM …