Sunday 1/10/16 12AM-1AM CDT (6AM-8AM UTC)
WebsiteAlive will be conducting network maintenance on Sunday 1/10/16 12AM-1AM CDT (6AM-8AM UTC). We do anticipate temporary service interruptions during this maintenance window.
When It Will occur: Sunday 1/10/16 12AM-1AM CDT (6AM-8AM UTC)
What Is Being Done: WebsiteAlive technical team will be performing critical operating system conversions to our database service platforms. The maintenance will be done across all affected systems throughout a 1 hour window during off hours to minimize any impact for customers.
Why This Is Being Done: We will be converting to a new database infrastructure which will offer better performance and scalability for the future.
Expected Customer Impact:
During the maintenance window, agents, admins, and chat visitors will experience disconnections. We do not anticipate this interruption to exceed 60 minutes in total time.
If you have any questions or concerns regarding the maintenance, please contact your Account Manager or Support for assistance.
We are committed to providing the highest possible level of service through our proactive approach to customer notifications. If you have questions or concerns in advance of this event, please contact our Customer Support department at:
Toll-Free: (888) 696-4513