New Features Are Coming!

Updates

We’re excited to announce the launch of our new AliveChat Admin Dashboard the week of August 31!  The updated dashboard will give you a better look at chat traffic with snapshots of activity, right on your admin home page.

 

new-dashboard

 

Now you can:

  • See chat completion rates, including chats requested, completed and missed
  • View offline conversion rates, including messages left and missed
  • Get a streamlined view of conversion metrics by day, week or month
  • Analyze chat traffic to improve engagement and improve customer sat

 

img6-roadmap-june29

New Reporting Suite

Operator Performance Report will now include totals by Department. Also, a new report “Operator Login Statistics” will allow you see how long an Operator is logged in (and away) for each hour within the day.

img2-roadmap-june29

Chrome Extension App Redesign

You spoke and we listened! With the update to the Chrome application, we have restored the overlay incoming chat notification.

img3-roadmap-june29

Mobile App Redesign

With our new version of the mobile app, Operators have additional options regarding the customization of the incoming chat alert, as well as other cool features.

img4-roadmap-june29

Embedded Icon For Mobile & Responsive Websites

You are now able to pull Operator chat performance statistics on a departmental level.

img5-roadmap-june29

Translation

You spoke and we listened! With the update to the Chrome application, we have restored the overlay incoming chat notification.

img7-roadmap-june29

WordPress Plugin Updated

We’ve recently updated our WordPress plugin to work with WordPress 4.x.

No Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Updates
Microsoft Dynamics Integration

  AliveChat Now Integrates with Microsoft Dynamics CRM! *Microsoft Dynamics CRM 365 only   Agents can now: – Search your Microsoft Dynamics CRM during a chat session to see if that person already exists. – Create a new Lead or Account from right within the Operator Console. The chat session …

Updates
Operator Profile Avatars & Visitor Sound Notifications

2014 is here and we’ve started it off with an icy blast of some cool new feature updates! You spoke and we listened. This past month our team worked long hours despite all the holiday traffic, countless weather challenges, and many overstuffed family dinners to bring you a refreshed WebsiteAlive interface.

Updates
A Brand New Interface

NOTE: All WebsiteAlive accounts will be AUTOMATICALLY UPGRADED before 12/31/2013. To test the interfaces, feel free to log into our Preview Demo Account. Also, we can provide you a fully-functional test account for your organization, just contact us at vip@websitealive.com.

Bitnami