New Features Are Coming!


We’re excited to announce the launch of our new AliveChat Admin Dashboard the week of August 31!  The updated dashboard will give you a better look at chat traffic with snapshots of activity, right on your admin home page.




Now you can:

  • See chat completion rates, including chats requested, completed and missed
  • View offline conversion rates, including messages left and missed
  • Get a streamlined view of conversion metrics by day, week or month
  • Analyze chat traffic to improve engagement and improve customer sat



New Reporting Suite

Operator Performance Report will now include totals by Department. Also, a new report “Operator Login Statistics” will allow you see how long an Operator is logged in (and away) for each hour within the day.


Chrome Extension App Redesign

You spoke and we listened! With the update to the Chrome application, we have restored the overlay incoming chat notification.


Mobile App Redesign

With our new version of the mobile app, Operators have additional options regarding the customization of the incoming chat alert, as well as other cool features.


Embedded Icon For Mobile & Responsive Websites

You are now able to pull Operator chat performance statistics on a departmental level.



You spoke and we listened! With the update to the Chrome application, we have restored the overlay incoming chat notification.


WordPress Plugin Updated

We’ve recently updated our WordPress plugin to work with WordPress 4.x.

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