Online Retail Businesses are Booming Thanks to Live Chat

Alive Blog

Live chat has become such an essential tool for online retail businesses as users find it more trustworthy due to the human contact aspect.  We are creatures of habit and we, as consumers, have grown impatient.  We want a quick fix whether it’s food we are after (fast food) or whether we are waiting in line at the supermarket.  It’s no different when we want to find out about a product or service on the web.  Live chat saves your potential customers time and it is extremely cost effective for your company as well.

Live chat implementation reduces the expenditure of the total cost of doing business.

Live chat is preferred due to various advantages to both the buyer and the receiver end.  People, as a rule, are more likely to accept direct communication while they are visiting your website over waiting for the phone to ring or a follow-up email. This is one of the significant reasons to use live chat and it is why it has gained such popularity in the retail market.

Need we say more?  Well, here are some more benefits of live chat in case you need a sharper picture:

  • Live chat is precise and spontaneous making it easy to understand for both the operator and the visitor. Opting for a web browser-based company that provides support without jeopardizing any security like WebsiteAlive is essential! Web visitors are put at ease.
  • It provides optimum support from anywhere – office, home, café; ANYWHERE!
  • Live chat accomplishes an instant client gratification and reduces other operational costs such as the need for phone support and staff requirements.

So what are you waiting for?  If you’ve just started an online retail store or just started a business in general, try WebsiteAlive today and start saving time and money.

No Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Alive Blog
Improve Marketing Efforts

  When you look at live chat and the features of live chat software, it is important to understand that even unconverted leads can still be used to boost marketing efforts. Customers’ contact information can be gathered through the chat feature. Customers may not be ready to buy now or …

Alive Blog
AliveMessage – Get Notified

Unavailable for a Live Chat or closed for business? WebsiteAlive will still work with Alive Message, allowing Visitors to leave you a message via the Live Chat interface.

Alive Blog
Simply Making the “Chat Now” Option More Noticeable Than an 800 Number Will Cause More Consumers to Naturally Move Toward Your Product

One thing the Internet didn’t do away with is the demand for customer service.  Some early e-retailing visionaries saw a huge opportunity,  a brave-new-Internet retail world where customers didn’t need to talk to retailers; that hasn’t happened. And, so, the challenge to online retailers has been how to fill customers’ …