2014 is here and we’ve started it off with an icy blast of some cool new feature updates! You spoke and we listened. This past month our team worked long hours despite all the holiday traffic, countless weather challenges, and many overstuffed family dinners to bring you a refreshed WebsiteAlive interface.

  WebsiteAlive clients know Jarrell Liner as our Director of Customer Happiness. They know he’s a font of knowledge, always ready to lend a hand. But what they might not know is that he lends a hand in his free time, too.

If you are reading this page, then chances are that you probably already know that it makes economic sense to implement live chat as a way to enhance the level of service that you are able to provide to your website visitors. Live chat helps businesses cut customer service costs …

Every year, PACnet brings together hundreds of people and organizations who use and partner with Paciolan, an Irvine, Calif.-based company that provides sports and entertainment venues with software for fully automated ticketing, marketing, fundraising, and sales. Paciolan helps venues fill empty seats, capture more revenue, strengthen their brands, and foster better …

WebsiteAlive’s AliveSecure product allows Loews Hotels customers to reserve rooms via Twitter! Houston – (3/10/2014) – There’s a definite shift in how travelers are making hotel reservations. Traditionally, they would either call the hotel directly or use a toll-free central reservations line. As technology evolved, travelers looked to the web, …

We’ve been working hard over the last few months and have redesigned our reports from the ground up to bring you a much better way of getting the data that you need.

On Monday this week, security researchers released details of a security vulnerability in the OpenSSL protocol which potentially allows an attacker to access information from a client or server’s memory (CVE-2014-0160: http://www.openssl.org/news/vulnerabilities.html). The vulnerability has been fixed in OpenSSL v1.0.1g.

According to a 2013 article by Forrester Research, published in Forbes magazine, annual online retail sales in the United States are quickly closing in on the $300-billion-per-year mark. The 2013 figure was expected to top the previous year’s by 13%. Not only that, but more than 400,000 people in the …

Live chat is simple to explain and simple to use. But have you thought about all the different ways you can deploy it to increase sales on your website? When your sales organization uses chat to its maximum potential, site visitors turn into customers and customers turn into product evangelists.