Blog
Case Studies

No Exceptions! Why eCommerce Sites Should Always Offer Live Chat

  Repeat after us: there’s no e-commerce without live chat!

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Press Releases

We’re Growing Again!

We have expanded into a new location in Houston’s vibrant technology corridor due to the growth that is fueled by our award-winning live chat and click-to-call solutions, AliveChat and AliveDial. Check out our new digs!

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Articles

Why Click-to-Call is a Crucial Ingredient in e-Commerce Strategy

If you read our blog regularly, you understand why you absolutely can’t do e-commerce without live chat. When you’re trying to make your customers happy and encourage them to buy your products, communication is key. Whatever way they want to reach you, it should be available and easy to use. …

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Articles

Turning Around Customer Complaints

No one likes customer complaints. Ultimately, though, every company has to face complaints head-on in order to stay in business.

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Press Releases

New Client Announcement: LA Clippers

It’s a new era for the Los Angeles Clippers—in more ways than one. On August 12, Steve Ballmer, former CEO of Microsoft, officially became the NBA team’s owner, bringing his presence and enthusiasm to the franchise. And on the heels of this historic change, the Clippers have also become WebsiteAlive …

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Industry Guides

Speaking With the Natives: Using Live Chat to Humanize Online Sales for Every Generation

Just about everyone nowadays uses the internet, no matter what age they are. Look around next time you’re in a coffee shop or an airport: everyone is online, regardless of their demographic.

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Industry Guides

Why we switched to Silicon Valley Bank

In 2014, WebsiteAlive chose a new banking partner: Silicon Valley Bank. We’d been with Wells Fargo for seven or eight years, and we couldn’t shake the feeling that we were just a set of numbers on a ledger to them. Worse yet, it was becoming increasingly apparent that they didn’t …

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Articles

Help WebsiteAlive and NonameFit Raise Money for Medical Research

Ironman team seeks contributions to fight RSV, a lung infection that can be deadly in infants

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Community Involvement

WSA Helps Build a School Playground in Houston

All of us at WebsiteAlive think it’s important to give back to the community, and we especially like to lend a hand in our hometown of Houston, TX. So when Director of Client Happiness Jarrell Liner found out that A.B. Anderson Academy, an arts magnet school in Houston, was looking …

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