One thing the Internet didn’t do away with is the demand for customer service. Some early e-retailing visionaries saw a huge opportunity, a brave-new-Internet retail world where customers didn’t need to talk to retailers; that hasn’t happened. And, so, the challenge to online retailers has been how to fill customers’ needs at an acceptable cost. Offering live telephone support seemed like an expensive step backward from lower operating costs that were part of the web’s promise.
Retailers are turning to live chat for customer service because it’s right on point with the times! Consumers want desperately to have the assurance of live communication.
Simply making the “chat now” option more noticeable than an 800 number will cause more consumers to naturally move toward your product. If you make the 800 number too available, the tendency of today’s consumers is to use it, but having a “chat now” button on every page instead will encourage customers to use that.
Most retailers put live chat to work first as a selling tool, deploying it at crucial times like when a shopper takes an excessive amount of time in checkout and appears to need help making a decision before abandoning a shopping cart. Now, more are giving live chat double duty: as both a selling and customer-service tool.
Want to increase your sales? Well, here are some reasons to use live chat on your website for selling and customer-service needs:
1. Instant Leads: Visitors who use live chat are usually highly interested in your product already and through chatting, you can ask for as much detail as you need to effectively service them.
2. Better First Impressions: Visitors who get quick answers to their questions stay longer, buy more products, and show more confidence in your company.
3. Your Company Name, Front and Center! WebsiteAlive allows you to create a 100% unique client window experience that matches your website brand without the knowledge of HTML, CSS, or any programming. Configure your chat window text, greeting messages, offline forms, and even direct Visitors to another URL if you are offline. Remove any ‘Powered By’ text. Use your own custom-designed chat buttons and pop up invitations.
Increasing your customer service via live chat will make a tremendous difference for sales and customer service.
For more information or to add WebsiteAlive’s AliveChat to your website, contact WebsiteAlive at 888-696-4513, email them at firstname.lastname@example.org, chat with them here or visit them on the web at www.websitealive.com.