HOUSTON—July 25, 2012—To keep up with the demand for its award-winning, industry-leading AliveChat and AliveDial solutions, WebsiteAlive, a leader in Live Chat, Click-to-Call and online communications, announced today another expansion with the opening of its Tysons Corner, Virginia satellite office. This new office, headed by industry veteran Paul Glancy, will enable WebsiteAlive to accommodate the growing government market as well as private industry within the greater Washington, DC metro area. The company also maintains satellite offices in Philadelphia, Pennsylvania and San Jose California in addition to its headquarters in Houston Texas.
“We are seeing an increasing number of government agencies, departments and branches, turning to WebsiteAlive and AliveChat for our industry-leading solution. This increase in business necessitated the need for additional space to best serve our expanding client base,” commented Adam J. Stass, Partner and CEO of WebsiteAlive.
“Government agencies tell us AliveChat, added to a website, is useful for three reasons: transparency, a superior customer experience and the streamlining of the contact process with a government entity,” noted Glancy. “An additional benefit reported is the reduction in overhead expense as phones calls and associated labor costs are reduced.”
AliveChat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have their questions answered instantly by clicking on an AliveChat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. AliveChat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use AliveChat. And, with AliveChat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.
In 2011, WebsiteAlive and TRUSTe, the leading privacy trustmark and provider of privacy solutions, Sitelock the world’s largest dedicated security technology company, teamed up to offer the only private and secure online communication via Live Chat available today. Both have certified that Alive Chat has demonstrated its commitment to consumer privacy, trust and security online, important requirements for government agencies, departments and branches.
“Adding a Washington, DC area office further underscores our commitment to the future growth of AliveChat and WebsiteAlive for government agencies. Now, more than ever, we are positioned to accommodate the ever-expanding Live Chat community with our products and services,” Stass concluded.