Houston—August 22, 2012— WebsiteAlive®, a leader in Live Chat, Click-to-Call and online communications and its award-winning, industry-leading AliveChat and AliveDial solutions was honored again today by TopTenReviews with the 2012 Bronze and Excellence Awards for Best Live Chat Support Software. Year after year, WebsiteAlive is recognized by TopTenReviews as the Best Live Chat and Enterprise Live Chat Support Software.
According to the review, TopTenREVIEWS summarized WebsiteAlive by saying, “Small business can have it all, too. There’s no shortage of excellent technology and software that will get you there. Live chat support software, like WebsiteAlive, is the perfect example of an application that will benefit you and your company. With live chat support, you have the ability to monitor your customer’s footprints and anticipate any needs they may have. And, although customer support is the primary focus of live help software, you will also have access to powerful reporting and analysis tools. For its excellent features, ease of use and support option, we are pleased to award WebsiteAlive with the TopTenREVIEWS Bronze Award for excellence in live chat support software.”
The review continued, “As a small or medium business owner, you may have a support staff of only five to 10 people. With a smaller operation, you and your employees cannot be at the service desk 24/7 to answer questions. Thankfully, there’s an app for that. You can download the WebsiteAlive live chat application to your iPhone, iPad, Blackberry or Android. This is a brilliant feature, as you can turn your smartphone into a portable workspace, so you will never miss an interaction with a potential customer, regardless of whether you are at your computer or not. WebsiteAlive can also be set to offer email contact ability when no operators are available.”
“If you’re not using some sort of live online interaction on your website, you’re telling your customers they’re not important,” explained Adam J. Stass, Partner and CEO at WebsiteAlive. “Studies show website visitors want to engage with customer service representatives in real-time while on a site or they will take their business elsewhere. Live Chat is a must-have component in your overall customer communications mix.”
AliveChat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have their questions answered instantly by clicking on an AliveChat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. AliveChat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use AliveChat. And, with AliveChat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.
TopTenREVIEWS pointed out, “Jet-setting or sitting at your desk, WebsiteAlive is an application that you can use wherever you are because of its mobile abilities, and we love this. The live chat application has the features, tools and technology needed to develop a successful live help operation on your personal webpage.”
Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, you can easily brand your AliveChat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience.
TopTenREVIEWS gives you the information you need to make a smart purchase. They make a recommendation for the best product in each category. Through their side-by-side comparison charts, news, articles and videos they simplify the buying process for consumers.
“It’s obvious we are doing something right. We are thrilled to be recognized and included in both TopTenREVIEWS live chat support software lists for 2012 as one of the best solutions in the marketplace today,” Stass concluded.