If you are reading this page, then chances are that you probably already know that it makes economic sense to implement live chat as a way to enhance the level of service that you are able to provide to your website visitors. Live chat helps businesses cut customer service costs while simultaneously improving the quality of the service, and greatly increasing online conversions. That’s what we call a win – win situation!
As you begin your quest to find the provider that fits your needs, we are sure that you will be bombarded with options. So, as a way to help you filter out the bad fits, we are equipping you with ten questions to ask each provider. The answers to these questions will get you the information that you need in order to make the best choice for your organization.